Privacy Policy

1. Information We Collect

When you book a service, we collect:

Personal Information

• ●Name
• ●Email address
• ●Phone number
• ●Home address

Home Details

• ●Access instructions (door codes, lockbox locations, etc.)
• ●Alarm codes
• ●Pet information
• ●Parking instructions
• ●Areas to skip
• ●Service preferences

Payment Information

Payment is processed securely through Stripe. We do not store your full credit card number on our servers.

2. How We Use Your Information

We use your information to:

• ●Provide and schedule your home reset services
• ●Communicate with you about your bookings
• ●Process payments
• ●Send appointment reminders
• ●Improve our services

3. Who We Share Your Information With

We share your information only as necessary:

• ●Cleaning Staff: Your address, access instructions, pet info, and service preferences are shared with the team member performing your reset.
• ●Stripe: Payment processing.
• ●Email Service: To send confirmations and reminders.

We do not sell your personal information to third parties.

4. How We Protect Your Information

We use industry-standard security measures including:

• ●Encrypted data transmission (HTTPS)
• ●Secure payment processing through Stripe
• ●Limited access to personal information

5. How Long We Keep Your Information

We retain your information for as long as you are an active customer, plus 2 years after your last service for business records. You may request deletion at any time.

6. Your Rights

You have the right to:

• ●Access the personal information we have about you
• ●Correct inaccurate information
• ●Request deletion of your information
• ●Opt out of marketing communications

California residents have additional rights under the CCPA, including the right to know what information is collected and the right to request deletion.

7. Cookies

Our website may use cookies to improve your experience. You can disable cookies in your browser settings.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy. We will notify you of significant changes via email or website notice.

10. Contact Us

Questions about this privacy policy? Contact us at:

Email: styrrell@elestri.com

Phone: 754-610-7532

Address: Carmel Valley, San Diego, CA 92130